Protection 1 Security Solutions in Portland, OR Open now

Reviews about Protection 1 Security Solutions

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  July 31, 2020, by Erin Bradshaw
  this company is terrible! their alarm systems do not work properly and they don't care! horrible customer service. no care for the people who have been robbed while using their systems.
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  September 23, 2019, by Brian Meyer
  Our company has been a customer with Protection One for 16 years. We sold our business to a new owner in late November. I called in late November to cancel our service when I could confirm the sale. Several reps have now told me that because I didn't give them 2 months written notice that now my contract automatically renewed for another whole year. As we can't know precisely when our business was going to sell, it was impractical for us to give two months advance notice. This company could care less that we have been paying them for a decade and a half and would rather give us a swift kick in the butt on our way out the door. They expect me to pay for another full year of service, completely unused by us, because supposedly our contract from 16 years ago says they can renew our contract annually. No exception for the closing of a business. Even Comcast, known for being not customer friendly, has this exception for businesses that have closed and they actually gave us a small refund. I see from the other posts here that my experience is very similar to many other people. I would never recommend using this company. Absolutely no customer loyalty. The people in charge here are too stupid to realize that years of paying for their service more than offsets gouging a customer for $570 at the end of our time. We have another business and a home, but now would never consider using this company for anything in the future. And I will actively tell everyone I know to avoid this company. My next phone call is to the guy who bought my business to warn him about Protection One.